After insurance pays its share, what's left is patient responsibility. The Patient Balances page shows those balances and lets you collect them with secure, emailed payment requests — nothing is ever sent without your say-so.
Your payments account
Patient payments are deposited directly to your practice's bank account. The panel at the top shows your connected payments account, payout bank, and payout status; Stripe dashboard opens the underlying account for payout detail.
Balance statuses
The tabs split balances by where they are in collection:
Ready to request — insurance has finished; the patient owes this and no request has been sent yet.
Requested — a payment request has been emailed and is awaiting payment.
Paid — the patient has paid.
Suppressed — balances you've chosen not to pursue.
Collecting a balance
Review the row: patient, amount owed, date of service, payer, and when the patient was last contacted.
Click Request payment to send the patient a secure payment link by email.
Track it: the status moves to Requested, and to Paid once the patient pays.
Use View history and log contact on any row to see every touch on the balance and record calls or conversations you've had outside Taiga. The More actions menu covers the exceptions, like suppressing a balance you don't want to collect.